We undertake the complaint handling responsibilities for and on behalf of the lenders and owners for whom we act as the appointed servicer of your mortgage. In addition, you may also make a complaint about Acenden’s activities for which we have sole responsibility. Whether or not we are acting for and on behalf of your lender or owner, or in our own right in the complaint handling process, we will deal with your complaint promptly and fairly. For More Details Please Visit: acendenmortgages.net