A Burntwood couple and their eight-month-old son endured '52 hours from hell' after being stuck in Mexico due to a faulty plane with 400 other holidaymakers.
They say they endured interminable waits at the airport along whilst the plane was fixed, a lack of information about the re-scheduled flight and inadequate provision of food and drink for the family; and that was before they were taken to a 'filthy, noisy and inadequate' hotel.
Ben Kirk, his partner Megan Hicklin and little Bradley were due to fly back from Cancun on Saturday after enjoying a break in the sun.