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Four Performance Dimensions:
Operations and supply chains can have an enormous impact on business performance. Experience suggests that four generic performance dimensions are particularly relevant to operations and supply chain activities. These are;

• Quality. Quality is defined as the characteristics of a product or service that bear on its ability to satisfy stated or implied needs. The concept of quality is broad, with a number of sub dimensions, including performance quality (What are the basic operating characteristics of the product or service?), conformance quality (Was the product made or the service performed to specifications?), and reliability quality (Will a product work for a long time without failing or requiring maintenance? Does a service operation perform its tasks consistently over time?).