At DK Metals customer service is our highest priority. That is why all transactions receive free FedEx shipping. Clients receive constant notifications updating them on the status of the progress. Updates on the metal before melt, after melt, fire assay result, confirmation for payable ounces, final lot statement and pay out are published along the way. Our goal is to make every transaction as transparent as possible. Using your DK Metals online account you can simply access all your transactions, history, and hedge contracts. Every DK Client receives individual account representatives for personalized service. The DK Team feels our customer service is more valuable than the metals we melt.