http://crosschannelmarketingconsultants.com/real-estate/real-estate-referral-manifesto-discover-secrets-about-referrals-lead-generation-companies-dont-want-you-to-know/ http://30DayReferralChallenge.com Do you work personally with all your leads or do you outsource some of them to other real estate offices in your area? This video appears in the "30-Day Referral Challenge" created by Frances Flynn Thorsen Downloadable tracking tools are available in the membership site. (author, "Real Estate Referral Manifesto - Discover Secrets About Referrals Lead Generation Companies Don't Want You To Know." http://amzn.to/TRi9do )