http://www.ibm.com/software/tivoli/resource-center/by_role-omsa.html?cmp=usitv&cm=v&csr=agus_ittivvids-20110531&cr=d&ct=usitv021&cn=banking_dlvry
Rob Thompson of SunTrust Bank discusses how automation with IBM Tivoli IT service management software has improved service delivery, integration and speed to market.