http://www.infinititelecommunications.com.au/new-phone-systems/brands/avaya.html

This short training video covers on Running An Agent Summary Report in Avaya IP Office Customer Call Reporter.

The Softphone transforms Windows PCs into full-featured platforms, offering real-time, feature-rich voice communications and support for data communications. It can be used as a primary phone or as a supplement to the deskphone, at the office, at home, or on the road. To start communicating, users load the software and plug an Avaya-approved headset or handset into the USB audio adapter port.

http://www.infinititelecommunications.com.au/new-phone-systems/brands/avaya.html