In the past Bill and Patrice had used their bank to refinance or buy a home. They liked the extra benefits, such as free checking, they received. However, after shopping around they found out Kansas City Mortgage Group could get them a better deal at the same bank. So, in the end they not only got a better deal on their mortgage they also got to keep the same benefits of having gone through a bank. Since their first mortgage with Kansas City Mortgage Group they have gone on to refinance their mortgage with KCMG as better deals were available.