NHS helpline to be scrapped

ODN 2010-08-28

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Medical helpline NHS Direct is to be scrapped as the new non-emergency phone number 111 is rolled out, it has been disclosed.


Shadow health secretary Andy Burnham criticised the move and the manner of its announcement - apparently via a slip of the tongue by Health Secretary Andrew Lansley during a hospital visit this week.


The Department of Health confirmed that NHS Direct, which is used by 27,000 people a day, would be replaced by 111 when the new non-emergency number is introduced nationally.


NHS Direct provides expert health advice and information to callers, as well as out of hours support for GPs and dental services, telephone support for patients with long-term conditions, pre- and post-operative support for patients.


A spokeswoman said "many" of the services offered by NHS Direct "may be subsumed" by the 111 service.


Providing health advice and information about out-of-hours GPs, walk-in centres, emergency dentists and 24-hour chemists, 111 is currently being trialled in the North-East.

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