A mum has encouraged others to never take no for an answer after getting her insurers to pay out following a six-month battle - over a fallen wall.

Lucy Gawthorpe, 33, was abruptly awoken in the middle of the night when her garden wall crashed into her house on February 9.

The 30-year-old garden wall had crashed through the conservatory window of the family home in Nottingham at around 4am and caused water to spray out all over the kitchen.