British Airways has apologised to passengers after a “temporary technical fault” disrupted its baggage system at Heathrow Airport.
Many travellers on flights departing from Terminal 5 did not have their checked-in luggage put on the plane, while some of those on arriving flights faced long delays to retrieve their baggage.

Video from the Terminal on Tuesday night showed massive queues of travellers forming across the airport, as passengers struggled to find their luggage.

Credit: Emily Wilson