After a video of a heated argument between a passenger and an air hostess in Indigo's Delhi-bound international flight went viral on social media, the airline on Wednesday stated that it is 'cognizant' of the needs of its customers and that it was looking into the incident.
In a viral video, the crew member could be seen telling a passenger who is not visible in the video not to shout. "You pointed a finger at me and you are yelling at me. My crew is crying because of you, please try to understand that there is a cart, there are counters uplifted. We can always serve what you want," she could be heard saying in the video.