In order to improve the system performance, agent rating is now introduced. Now the customer / call recipient can rate the agent according to his performance on a scale of 1 - 5.
The agent evaluation summary report is also prepared that helps us to evaluate the performance of agents.For More Information Visit :
https://ictinnovations.com/ictbroadcast-version-43-release-the-unified-communications-auto-dialer-and-call-center-software


For More Information Visit :
https://ictbroadcast.com/
https://www.ictinnovations.com/