Resolution of complaints to telcos will be sped up to within three to 15 working days depending on its complexity, following tightening rules by the Malaysian Communications and Multimedia Commission (MCMC).

MCMC chairman Al-Ishsal Ishak said the agency is reviewing the General Consumer Code (GCC), first introduced in 2003, to shorten the timeline for resolving consumer complaints.

Read more at: https://www.thestar.com.my/tech/tech-news/2019/06/14/telco-complaints-to-be-resolved-faster-by-years-end/