The Balanced Scorecard Model is a business process which helps businesses measure their organization's strategic goals across four key areas: financial sustainability, customer experience, internal processes and structures, and workforce culture, learning, and development.

A Balanced Scorecard is a model that summarizes an organization’s high-level strategic goals, initiatives designed to reach those goals, and metrics, or key performance indicators, that monitor success over time, and shows how they are connected to the mission, vision, and core values of the organization.

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