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The Heart of Change Field Guide: Tools and Tactics for Leading Change in Your OrganizationBased on principles described in The Heart of Change (2002), this easy-to-use guide provides leaders and managers with a framework for implementing change within their organizations. Cohen presents a number of practical tools he and his associates developed while working with clients on a variety of change projects. These include questionnaires, templates, advice, and insights addressing each stage of the change process?from creating an initial sense of urgency through making new behaviors stick.