"According to sales training and techniques, one of the best skills in sales is obsoleting through which customer can upgrade their products or service experience. Upgrading customers mostly after a year or two helps improving customer experience. For improved obsolesce you should take efforts –
1. To satisfy customers with great service experience
2. To maximize customer experience
3. To engage customer
4. To empower customer
5. To upgrade customer

Mr. Sanjay Singh, Founder of Strategic Concepts (I) Pvt. Ltd. MDP Faculty IIM Kolkata. Flagship X-Sell™ Sales Management and Business Growth Consultant for Small and Medium Enterprises.

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