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25 cm. xviii, 454 p. : ill. Encuadernaci?n en tapa dura de editorial con sobrecubierta ilustrada. Idioma Ingl?s. Robert S. Kaplan, David P. Norton. Includes bibliographical references and index. Contents Strategy maps -- Operations management processes -- Customer management processess -- Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations .. Este libro es de segunda mano y tiene o puede tener marcas y se?ales de su anterior propietario. ISBN: 1591391342