IndiGo has once again landed itself in a direct conflict with passengers. In the latest instance, a heart surgeon from Bengaluru, Dr Saurabh Rai, was forcibly offloaded from flight 6E 541 at Lucknow Airport by the airline staff after he complained of mosquitos inside the aircraft. Eyewitnesses said neither the staff nor the security men arranged any vehicle to drive Dr Rai back to the airport lounge; he walked all the way back.