TripAdvisor Apologizes for Deleting Review Detailing Rape at Mexican Resort
TripAdvisor issued the apology to the woman, Kristie Love, 35, after The Journal Sentinel of Milwaukee published an investigation on Wednesday about her 2010 episode
and accounts by other travelers who said the website also removed their warnings about assaults and rapes at hotels.
The company said her post was deleted in 2010 because its previous comment guidelines required
that “all language needed to be G-rated.” Since that policy changed “a few years ago,” reviews mentioning rapes and assaults have remained on the site, the company said.
Ms. Love, who could not be reached for comment on Thursday evening, told The Journal Sentinel
that the hotel staff members refused to help her after she reported the rape to them.
It said that it had restored Ms. Love’s original comment about what happened to her at the hotel, the Iberostar Paraiso near Playa del Carmen and Cancún in Mexico, and emphasized
that it valued posts that warned of assaults, robberies and thefts.
The company said workers at the Iberostar Paraiso told Ms. Love to file a report with the police but she refused.