This is a minor rant and lecture devoted to the Star Trek Online powers that be.
The developers and customer service relations are this games worst detriment.
I actually really enjoy this game, and am only mildly disappointed I didn't get my ship. What I'm disappointed in is the behavior of how they handle PR. Listen to the full video.
When you're done, support my non profit and my non profit aligned project:
Non Profit: www.facebook.com/iiaac
Aligned Project: www.patreon.com/GEBProject