Just last year, a documentary highlighting the work done at the Veterans Crisis Line in Canandaigua, New York was awarded an Oscar. The call center is once again making headlines, but this time the story is less celebratory.

Just last year, an HBO documentary highlighting the work done at the Veterans Crisis Line (VCL) in Canandaigua, New York was awarded an Oscar.
The call center is once again making headlines, but this time the story is less celebratory.
An investigation led by the Department of Veterans Affairs, Office of Inspector General revealed a number of incoming calls went to voicemail, reports