There is alot of information out there on the internet. It can be overwhelming. Here's a couple of sites that keep the clutter to a minimum, provide a simple service and are interesting enough to keep you coming back.
Smiling - yes, that is one step to earn the trust of people. This can work even in IT telemarketing, where your smile will not be seen. But it can be heard through your voice and the way you speak. So, go ahead, stretch those facial muscles and start smiling. This is a great way for you to approach business prospects.
Target interested people who share your passion for internet network marketing. Information technology sector in India Sector in India once again, saves the day. You don't have to push too much. There are already millions of people interested to networking ideas.
Staying present - be alert when you are on the phone. The rule here is that a sharp mind (as well as wit) can interact better with people, focus more on what is at hand, as well as increase the intensity with which you give your attention to anyone person, and they will feel that.
If you don't use the web to suppliment your primary study material then you are missing out big time. Buy a book or two or a CBT course and then use the web for free info. Use youtube.com for free videos that show you how to do something and wikipedia. Just by seeing something done or reading another persons take on a particular subject will help reinforce and/or learn something new from the material you have bought.