As per the new norms by TRAI, telecom companies will have to pay Rs 1 per call drop to the customer, although one can be compensated for max 3 call drops per day. What does this mean for telecom companies & their customers? ET NOW’s Sandeep Gurumurthi & Supriya Shrinate discuss this and more with Mr Rajan Mathews - DG of COAI and Prashant Singhal - Telecom Leader at EY.