The Hotmail Technical Support team is the main stay of their entire customer support department and is one of the most busy and technically adept teams among other service centre support organizations across the globe. The team consists of a group of approachable, humble and technically proficient individuals who are always ready to interact with customers, listen to them and decipher their problems and suggest instantaneous trouble shooting techniques and solutions to them. Customers are free to contact them on the toll free customer care help line number any time during the day, all days a week. They provide relentless support to millions of queries day in and day out. However, owing to the massive scale of operations (in order to billions of email exchanges on a daily basis), Hotmail experiences extreme congestion and traffic in its call centre toll free network due to which many a customer has to wait for long periods of time in queue to get a chance to speak with the customer care executive. In order to prevent this from happening and ensure easy and prompt availability of services, Hotmail has expanded their service delivery portfolio across a variety of platforms.
Customers are free to contact the Hotmail Customer Support team any time through call, email, and chat, remote or online log in or via social media. The platform to be selected for communication should be chosen carefully. Users are not recommended to share any of their account related critical information over an email or through social media. At times when customers are faced with some critical issues which are difficult to comprehend and decipher, there is an option for remote sign in. This option allows customer care experts to remotely sign in to the customers’ account (after proper authentication) and get a look at the problem the customer is facing. This helps them to quickly understand the source and nature of the problem and track it to closure.
The Hotmail Technical Support team provides support for a variety of reasons and technical glitches. The problems ranges from easy to decipher issues like password recovery issues, account mail box refresh issues to more complex and difficult to comprehend problems like security breaches, malware attack,, advanced protocol issues etc. Customers are free to contact the technical support team over any of the mentioned platforms. In addition to that, Hotmail has a viral presence on social media where in all active users of Hotmail can discuss and put their opinion, feedback and experience on a forum which is open for discussion.
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