How to remove negative reviews from Google : Webcide.com Online Reputation Management Vlog : Online Reputation Management Articles at http://www.webcide.com/#!online-reputation-management-/c1kv1 . The fact is that a poor reputation is certain to drive customers away. The better your reputation, the more customers will trust you. To protect and better your company, use the ideas below.



Follow up with customers. Even with a big business, you should still practice this. Your customers want to feel they are important to you. Try using a system that’s automated and can work with a customer. You can also ask them to give comments on recent transactions.



When dealing with negative feedback about your business, a good offense is the best defensive strategy. With a lot of positive feedback, it can help to drown out a negative or two. Keep posting positives to allow the negative to slip.



Stay current on what is going on in your industry. Keeping yourself current gives you the ability to offer the best possible information to those around you. Take a several minutes daily to scour the online sources for new facts about the industry you’re in.



Your employees should always have kind treatment by you. This can have a big impact on your business. If people find out you’re not a good employer, they may avoid doing business with you.



If you search online for your company and find erroneous information, you can try to get the owner of the site to remove it. Just make sure you can prove your case, and any reputable site owner will gladly remove it.

Many trustworthy companies can help you with the reputation of your business. Each day, you will have to handle your reputation. But, social media and the Internet are frequently used and these things need to be looked at as well. Having help is a great idea.



You will interact more often with clients as your company expands. This will lead to a lot more complaints. You need to address them in a manner that others agree with.



When you see something negative in print about your company, it’s natural to get angry at the person who wrote the comment, especially if what they commented on wasn’t completely truthful. The best way to handle the situation is to back your response up with facts that show the person is not being honest. When a consumer views this exchange they can make up their own minds as to who is right and wrong.

You need to help customers develop realistic expectations along the way. Always be upfront and honest with your customers, and admit any mistakes you make. Transparency is an important part of managing your reputation.