Do you ever wonder if call center workers reflect back on their conversations with customers? Well it seems one Comcast employee was impacted by an interaction and decided to put a negative opinion in writing.

Comcast's customer service is in the spotlight once again.

When a couple in Spokane, Washington opened up their monthly statement, they saw the first name of the account holder had been replaced with the word 'asshole'.

The bill came after Lisa Brown called Comcast customer service and asked to cancel her cable due to financial problems. She was informed a 60 dollar fee would be tacked onto her bill for canceling.

When an agreement couldn't be reached, her call was directed to a retention specialist, who attempted to sign her up for another 2 year contract.

She wasn't willing to accept the offer and then the family's bill showed up with the offending name change.

Lisa attempted to rectify the situation with phone calls and even a visit to her local Comcast office but t