The war may have ended almost 20 years ago, but today Bosnia is going through a different kind of crisis: a political one. Major protests broke out in the city of Tuzla in February, and spread around the country, fuelled by frustration with political inertia, sky-high unemployment and persistent poverty. But as we see in this report, a new citizens' democracy is on the rise. Several parts of the country are being run by plenums, or general assemblies.