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Oracle Apps CRM online training course content

Oracle APPS CRM Online Training Course




Module 1:Introduction to Oracle CRM Service Fundamentals

Understand iStore’s shopping cart and ordering functionality and other key features

Understand features of Oracle’s sales applications

Create leads and convert them into opportunities

Create opportunities and convert them into quotes

Describe Campaign Flows, schedules and target groups

Under geographic territories and named territories, set up in Territory Manager

Explain the Basic Sales Flow

Set up common components, such as Notes, Tasks and Calendars

Describe the Lead to Order Process

Create Customers and Contacts using Oracle trading Community Architecture model

Create Employees and Users, Import Resources, and assign roles and responsibilities to users

Understand implementation steps required to set up sales products

Describe integration points between Oracle Sales and Oracle Marketing applications

Understand Global Address formatting

Understand Oracle Sales related personalization features available in OA Framework

Create proposals for leads, opportunities or quotes