http://www.icml.com.au/communication-and-effectiveness-courses/
Paul Turner, MD of ZyNet tells about his experiences after an in-house 'Managing Time and Client Communication' training course. Paul's main reason he chose for ICML for this customer service training was that ICML listened to his needs and put together a tailored program that perfectly suited his objectives. He also discusses the dramatic impact of the course on his business.

This time management and client communication skills training was held at the ZyNet offices in Melbourne. Facilitator was Suzanne Loubris, Organisational Psychologist.
For information see:
http://www.icml.com.au/communication-and-effectiveness-courses/time-management-working-smarter/
http://www.icml.com.au/communication-and-effectiveness-courses/communicating-effectively/ and
http://www.icml.com.au/sales-and-customer-service-courses/customer-service-excellence/